Girl Gets iRocks Instead of iPod

I have heard some crazy stories, and this happens to be one of them. Many people want iPod these days, so it comes as no surprise that a 14 year old girl would ask for one for her birthday. Apparently, the parents wanted to get this iPod for her upcoming birthday and rushed out to get her an iPod at Target. The girls birthday rolls around and everyone is sitting around watching her open her gift, excited to so how ecstatic she will be when she sees her new iPod. She opens the gift and…silence; A neatly wrapped pile of rocks looks her in the face.

According to the article, it turns out that this iPod was replaced with rocks somewhere before the sale. Like any other consumer would do, the mother takes the neatly packaged iRocks back to target and asks for a refund. Target’s return policy for customers using their Target cards is to issue store credit only. There weren’t any other iPods in stock, so an employee called around to check out some other stores for her. They found one store 20 miles away that had an iPod in stock. Good news, right? Wrong…

Of course weary of buying another and having the same thing happen when she got home, she wanted to open it before she bought it. Another one of Target’s policies got in the way, so she had to purchase the iPod and she proceeded to open the box in front of store employees and –GASP — more iRocks! The woman once again asked for her money back, but was denied again. She then had her daughter pick out other items in order to use the store credit.

It is very sad that this had to happen and Target is very apologetic. I’d be one upset person and probably would not stop climbing the latter until I spoke with the CEO of Target–if that is what it took. Someone back at the distribution center is enjoying a brand new iPod, which is probably where Target needs to look.

What would you do in this situation?